I thought this was one of the best experiences I've ever had going to an auto repair/service shop. I've been going to Firestone for years, but we've always had disappointing service results starting with long intake and wait times to get the car into the garage. It would take a half day 8 out of 10 times to get even the basic services completed like an oil change or tire rotation. But when I visited this shop, I got immediate service and Brad was able get a mechanic to check on a strange sound after 15 minutes of my arrival, within 30 minutes to get a diagnosis that ultimately needed an alternator replacement. Brad ordered the part immediately and got a signature from me to complete the work within 1.5 hours. Overall, the alternator replacement with the oil change took about 3 hours or less. It was very quick! The only reason I cannot give a full 5 stars is because the oil change was a bit sloppy. When I checked under the hood there was oil/chemical spray all over the engine bay and onto my windshield where there is a gap between the engine and hood opening. So when I drive against the sun, I can see oil spray all over the lower part of the windshield.