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Costa Mesa Auto Repair

(714) 386-1911updated hours:
Mon - Fri: 8:00 AM - 5:00 PM
Sat: 8:00 AM - 4:00 PM
5

I tend to be long-winded, but for the sake of getting this review out there instead of putting it off another day, I will ATTEMPT to keep this short. If you are not interested in the long story, scroll down to my SUMMARY at the end. Previous to finding this shop, I have trusted only two other mechanics in nearly 20 years. At one point, I towed my vehicles 65 miles just to have them serviced by the mechanic that I had hoped would never retire. In other words, it takes a lot to impress me and earn my trust. I could go on about many horrible experiences I have had with other mechanics, but I am certain that I am not alone in that department. What I will do, instead, is focus on my positive experience with this business. From the very first interaction with Brad, I felt comfortable that I was in competent hands. His customer service skills are top notch, and I feel that it is accurate to state that he is a professional at his trade. His is a family owned and run business, and his son and daughter were both courteous and professional as well. I would willingly recommend their services to family and friends, and not just because they were nice people and their price was fair, but especially so because of an interaction that I witnessed between the father and daughter whilst I was standing near the counter waiting for the work to be done on my car. Allow me to explain... A part had come in for another customer's vehicle and the daughter had noted that the billing invoice for the part was higher than what they had quoted the customer because it was a higher quality part. At this point, she turned to her father and asked if the price increase should be reflected in the customer's invoice. His immediate response was that the price should stay the same because he had already provided the customer with a firm figure. Will this happen every time? Who's to say? Perhaps if the price was significant, things might have gone differently, but I am confident that the customer would have been given options and kept in the loop, unlike some experiences that I have personally had, elsewhere. The important part is that it did happen, and that I saw it with my own eyes that Brad has good business practices and he is inculcating them within his own children. Well played, good sir. SUMMARY FAST to service my vehicle. SHORT wait time. PROFESSIONAL, COURTEOUS, and FRIENDLY service. VERY FAIR pricing for services rendered. FREE sodas, water and a COMFORTABLE waiting room with television and wifi. would HIGHLY recommend. THANK YOU. *Addendum: I have taken the time to scroll through several of the other reviews, both good and bad and I will most certainly revisit my review in the future if I feel that I have led anyone astray with my high rating, but it is my opinion that in this day and age where everyone wants to be a critic, good business (especially the small ones) can suffer unduly because people are generally more quick to complain than to give praise.

5

ALWAYS ATTENTION TO DETAIL. EVERYONE FRIENDLY AND THE NAME APPLIES HONEST!

5

Amazing! After being screwed around with at another shop, I took my Camry here. Not only was their guest service on point, but they pulled out every stop to make sure I didn't not feel I was being swindled. They kept my car overnight to make sure it was diagnosed when the engine was cold AND the diagnostic fee was only $28 (compared to $80 elsewhere). I was kept up to date and called promptly the next morning with a complete explanation of what they found, what it all means and what they could do for me. After I approved, they called to have me get my car and it's running like an absolute dream. Thank you!

5

I love the guys and Katie here at Honest1. I have an older car that has needed some repairs in the past year and I have no problem taking it to brad and the guys. Yea, they cost a little more than plain 'ol Joe but when I get my car back I never have to worry that anything will go wrong or that another part is gonna be broken within the week like I have had happen in the past with other mechanics, you get a three year warranty with any parts and the customer service is impeccable. Thank you guys for treating me like a family member and taking care of my baby.

5

This place is amazing! From start to finish the service was awesome! Thank you so much! This is the place to go to service your car!!!

5

The place is really pretty great. They have free drinks (soda, coffee, etc.) and wifi (even free tablets to use). There's also a little kid play area. The man who was at the counter was really friendly and seemed to genuinely care.

5

Brad is cool and personable! I called them 30 minutes ahead and they were able to accomodate me, and finish the work quickly. I'll come back in the future.

4.5

Efficient,good quality work,and reasonable price.I trust their work and work etiquette.

5

The Honest One-Auto care truly lives up to its name. I've always been skeptic of auto mechanics but Brad, the owner, turned me around.He was sincererly straight forward and amiable and walked me through all the repairs I required, and actually showed what my car needed and how he was going to do the repairs and servicing. The place itself was clean and orderly, as were the mechanics and staff. Louie "D"

5

Great, timely service! Thanks guys....

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