I have come here for several issues over the past year or so and I have never been disappointed by the fabulous customer service that has been presented to me on each visit. Whenever I come in with a problem the staff informs me what is wrong, likely cases of how the problem arose, what they will do to fix it, how much it will cost, and an estimate of how long it will take. After they take the vehicle in for inspection they always call me to confirm that the issue is still the same as originally presumed and ask if I would like to go through with the repairs, of course after giving me another estimate on cost and time. No surprise charges at all. Honest-1 Auto has also impressed with their policy of informing the customer of what needs to be done now and what can wait until later. They have yet to try to perform any services that the car is not in need of at the time. They merely inform and ask what the customer would like to do. I would highly recommend this business to anyone in the area, or even those willing to travel for truly excellent customer service.